SHIPPING & RETURNS

SHIPPING POLICY

For deliveries to Mainland UK, products will normally be dispatched to you within 7 days on a 24hr or 48hr delivery service, however please allow 14 days around seasonal peak times.

All deliveries within mainland England, Scotland, Wales and Northern Ireland are made via a parcel or courier service between the hours of 8am and 6pm, Monday – Friday. We do not dispatch on weekends or bank holidays.

Please note all orders will require a customer signature upon delivery. If you have any problems with your delivery then contact us on 07501977343 or Contact Us.

For deliveries outside of these areas, please contact us for a quote and to advise us of your preferred freight company.

RETURN & EXCHANGE POLICY

We hope you are happy with your purchase from Equestre Sport Ltd. Should you wish to return any items, please contact us with details of the items and reason for returning.

Policies:

Items must be returned in the original packaging with labels still attached. Items without their original packaging or labels will be subject to a 25% restocking fee.
Items must be returned in a clean condition.
Items are your responsibility until they are received by us. We recommend returning items to us using a registered or traceable method.
Postage will only be refunded if the returned item is deemed faulty upon inspection.
If you believe your items to be faulty, please contact us so we can investigate further. Items will only be deemed faulty if it is a result of manufacture and not through normal wear and tear or misuse.
You have 14 days to notify Equestre Sport if you wish to return an item from receiving it. The item(s) must be returned within 14 days of notification.